When Starting a Computer Repair Business – Delivering Great Customer Service is essential! Otherwise, you are just wasting your time and the business won’t be successful. You may have plenty of knowledge about how to repair computers, but if you don’t treat people well, they aren’t going to turn to you.
Delivering great customer service is going to help you with your computer repair business. People are going to come back in the future if they are treated well. They will also refer to you to their friends and family. As a result, you will get more work than you ever imagined! Here are some tips to ensure you are delivering great customer service every single day with your computer repair business!
Always be friendly to your potential customers. Think about the impression they get when they call, email, or walk in that door of your new computer repair service. They may be frazzled because their computer is not working like it should. They should be greeted warmly and promptly. Listen to what they need and then offer a solution.
Most people turn on a computer and expect it to perform what they need. They take for granted all that goes on behind the scenes – until the computer has an issue. That is where you come in to save the day with your knowledge. Share information with potential customers in terms that work for them. They don’t want to hear all of the computer lingo. They want to know what you can do, how long it will take, and what the cost will be.
With a computer repair need, it is understandable that you aren’t always going to be able to identify what the problem is without exploring the device. Offering free estimates is a great way to deliver exceptional customer service. This will also increase your business too because most people will have you do the work once you give them the estimate. That estimate should include what is wrong, what you will be able to do to fix it, and the cost.
As your computer repair business grows, make sure you have plenty of help. Hire someone to take care of customer service. Hire an extra hand or two for repairs if you are getting volumes of business. Offering a fast turnaround time is going to make customers very happy. For many people, losing the use of their computer for even a day or two is difficult. They certainly can’t be without it for a week because you have a backlog of work to take care of.
Not everyone works from 8 am to 5 pm Monday through Friday. Being able to offer some flexible hours goes a long way in the customer service department. For example, try to be open early in the morning and later into the evening by at least an hour. This will allow customers to drop off before work and pick up after work. Try to remain open during the lunch hour too. This means staggering lunch times for staff rather than everyone being gone at the same time.
If possible, consider offering pickup and delivery services. This will be very useful when it comes to your business customers. It can also be helpful to those that are disabled, the elderly, and to parents with small kids to tote around with them. Perhaps you can provide onsite mobile service. This means repairing the computer at their home or office rather than them coming to you. The more options you can provide, the better they will feel your customer service is.
Take some time to carefully set your pricing when it comes to your computer repair business. It makes sense that you need to charge enough to cover your overhead and to make some profit. However, if your prices are too high, you can lose out to competitors. Try offering coupons for first time customers or other discounts.
Pricing for this type of business often depends on the amount of time it takes to get the repairs done. Be honest with customers, and don’t increase that cost when they come to pick up their computer. Earning a reputation with customers as being very honest is going to create longevity for your computer repair business.